Thursday, September 24, 2009

St. Paul United Methodist Host Plan




Host Plan

General Host/Greeter Duties
• Remain flexible and treat every situation with a positive attitude
• Arrive a minimum of twenty minutes prior to scheduled service
• Greet guests and members before they enter the door
• Assist with any activity or task that will enhance the worship experience
• Remember that helping people is more important than passing out bulletins

Duties by Area

Front Door/Welcome Center Host: Stands between entry door and welcome center
• First contact for guest who use front door
• Greets guests as they arrive
• Holds door for guests when available
• Hosts hospitality/information area
• Provides inquiring first time guests with guest packets
• Directs guests to ministry areas as needed
• Directs guests to auditorium when worship is beginning

Kitchen/Coffee Host – Stands near information/hospitality table
• Greets guests as they arrive
• Invites guests to have coffee and snack
• Directs guests to ministry areas as needed
• Directs guests to auditorium when worship is beginning

Carport/Parking Host – sits at table midway between lobby and auditorium
• First contact for guests and regular attendees
• Greets guests as they arrive
• Holds door for guests
• Directs guests toward lobby and hospitality/information area
• Directs guests to ministry areas as needed


Sanctuary Host (2) – stand at entry to auditorium
• Hands out bulletins
• Directs people into worship space (NOT usher to seats)
• Collects offering by passing up the side aisles
• Following 9:00 am service, mark a line under the last person on pew pad
• Following 11:00 am service, collect all used pew pads

General thoughts on Welcome Ministry
• You never get a second chance to make a first impression
• All these positions should be in place by 20 minutes before worship time
• Music sound checks, warm up, etc. should stop at 8:45 am

Personal Requirements
• Must be open, friendly, and personable
• Must have a servants heart
• Must support the vision and purpose of St. Paul United Methodist Church
• Must accept and offer direction courteously and willingly
• Remains effective despite changes in position and location
• Listens and responds to guests and members with concern and empathy

Contents of the Guest Packet
• Contact card: to gather name, address, email, etc from first time guests.
• Campus map
• Letter from the pastor: a brief note of welcome on St. Paul stationary
• Current newsletter: provides calendar and ministry opportunities
• Church brochure: outlines ministries, activities, and staff information
• Pencil or pen: to facilitate completion of contact card
• Piece of candy: everybody loves a surprise!
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