Friday, April 17, 2009

A Culture of Postitive Accountability

Here is a link to a solid article on creating a culture of positive accountability based on the work of Roger Connors and Tom Smith. Here is my favorite part:

In the Emerald City book, Connors and Smith go on to outline how to create a culture of accountability. Their methodology, which can be used for any culture change, consists of the following steps:

1. Define clear results within your organization

2. Define the actions required to achieve the results

3. Identify the beliefs that produce these actions

4. Create experiences that instill the right beliefs

The book gives a lot more details, checklists, and tools to lead a group through these steps.

In response to the second reader question, “What are the top 3 ways to hold people accountable?”, here’s a “simple” six step method, from the training and consulting company Communico:

S = Set Expectations

I = Invite Commitment

M = Measure Progress

P = Provide Feedback

L = Link to Consequences

E = Evaluate Effectiveness

The whole article is here.

SIMPLE accountability and SMART goals! That is a powerful combination.
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